Customer Service
SUBSCRIPTION CANCELLATION POLICY
We strive to provide the best service and customer experience, but if you decide to cancel your subscription, you can do so online through your account page.
YOU MAY CANCEL AT ANY TIME, BUT IF YOU CANCEL WITHIN 3 BUSINESS DAYS OF YOUR NEXT SUBSCRIPTION DATE, YOU WILL STILL RECEIVE, AND BE CHARGED FOR, THE NEXT SHIPMENT. YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION.
Please note: Subscriptions cannot be cancelled via Facebook or other forms of social media.
FREQUENTLY ASKED VOUCHER QUESTIONS
Q. I just bought a voucher. How do I apply it to my order?
A. Simply enter your voucher number in the field that says "DISCOUNT CODES" and click the "APPLY COUPON" button when you are on your shopping cart page.
Q. Where is the Voucher Code redemption field?
A. It is located in on your "Shopping Cart" page half way down. You may need to scroll down a little, depending on your monitor.
Q. I bought a Voucher, can I have my product shipped internationally?
A. Unfortunately, we are currently not offering international shipping for orders placed via Third-party vouchers.
Q. I just ordered my product with the Voucher. How long will it take to ship out?
A. Third party voucher orders may take an additional 5-7 business days to ship. Orders placed over the weekend will ship out on Monday.
Q. Can I return the product after I redeem my Voucher?
A. Unfortunately, there are no cancellations, returns or exchanges once redeemed.
SHIPPING & RETURNS
RETURN POLICY
You may return new, unopened items within 30 days of delivery for a refund. A restocking fee of 20% applies to returns. Orders placed with a third-party voucher may not be returned or exchanged as we were not the merchant of record for the transaction.
To make a return, please email hi@shoprawjuvenate.com for an RMA number.
Send returns to the following address with your RMA number written on the outside of your box:
RawJuvenate Fulfillment Center
450 S Abel St #360151
Milpitas, CA 95035
You should expect to receive your refund within four weeks once you send the products back to us. In many cases you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
SHIPPING
We currently ship within the United States and Canada only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping speed you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Who is the carrier that is delivering my order?
If tracking ID starts with a “9”= USPS
If tracking ID starts with “IZ” = UPS